Refund policy

Effective Date: 5/28/2026
Website: Coingratulations.com
Business: Coingratulations LLC

This Return & Refund Policy explains the rules, limitations, conditions, and procedures regarding cancellations, returns, exchanges, refunds, replacements, disputes, chargebacks, damaged items, fulfillment issues, and marketplace-related transactions made through Coingratulations.com.

By placing an order through our website or associated sales channels, you agree to this policy.

1. General Policy

Due to the nature of our business model, supplier integrations, print-on-demand production, marketplace synchronization, wholesale sourcing, collectible inventory, limited inventory items, digital goods, auction systems, dropshipping operations, and third-party fulfillment providers, all sales are generally considered final unless otherwise required by law or specifically approved by us in writing.

We reserve the right to approve, deny, limit, or condition any refund, replacement, cancellation, exchange, or return request at our sole discretion, except where prohibited by applicable law.

2. Non-Returnable / Non-Refundable Items

The following items are generally not eligible for returns, exchanges, or refunds:

  • Print-on-demand products
  • Personalized or customized items
  • Digital products
  • Downloadable files
  • Gift cards
  • Auction purchases
  • Wholesale orders
  • Clearance items
  • Final sale items
  • Limited inventory items
  • Opened products
  • Used products
  • Worn apparel
  • Hygienic or personal-use items
  • Collectibles
  • Trading cards
  • Sealed collectibles with broken seals
  • Graded cards/slabs
  • Mystery products
  • Products damaged after delivery
  • International orders
  • Supplier-direct fulfilled items
  • Marketplace-exclusive items
  • Special-order products
  • Products marked “non-returnable”

Refunds are not issued for:

  • Buyer’s remorse
  • Ordering the wrong size
  • Ordering the wrong color
  • Accidental purchases
  • Misreading product descriptions
  • Failure to read sizing/material details
  • Delayed shipping outside our control
  • Carrier delays
  • Refused deliveries
  • Unclaimed packages
  • Incorrect address entry
  • Minor cosmetic packaging differences
  • Product packaging updates
  • Manufacturer variations
  • Screen color differences
  • Market value fluctuations
  • Discount changes after purchase

3. Third-Party Fulfillment & Marketplace Notice

Many products sold through our store may be fulfilled, manufactured, sourced, warehoused, or shipped through third-party providers, including but not limited to:

  • Printify
  • Zendrop
  • Spocket
  • Trendsi
  • Amazon
  • Whatnot
  • Faire
  • Additional marketplace suppliers, fulfillment providers, automation systems, wholesalers, or distribution partners

Because of this structure:

  • Inventory availability may change rapidly
  • Packaging may vary
  • Shipments may arrive separately
  • Supplier policies may impact resolution options
  • Certain returns may be impossible once fulfillment begins

We are not responsible for supplier operational delays, inventory sync issues, manufacturer changes, fulfillment interruptions, platform outages, or marketplace-related disruptions outside our reasonable control.

4. Order Cancellations

Orders may only be canceled if processing or fulfillment has not yet started.

Many orders are automatically routed into:

  • Supplier systems
  • Print production queues
  • Fulfillment software
  • Marketplace fulfillment systems
  • Warehouse processing systems
  • Shipping label creation systems

Once processing begins, cancellation may no longer be possible.

We reserve the right to deny cancellation requests for any reason, including:

  • Fulfillment already started
  • Supplier processing
  • Inventory allocation
  • Fraud review
  • Marketplace synchronization
  • Automated workflow progression

If we approve a cancellation, refunds may be subject to:

  • Payment processing fees
  • Supplier cancellation fees
  • Restocking fees
  • Marketplace processing deductions
  • Currency conversion losses
  • Non-refundable transaction fees

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Claims submitted after this period may be denied.

To submit a claim, customers must provide:

  • Order number
  • Clear photos of the item
  • Photos of packaging
  • Photos of shipping label
  • Description of issue
  • Any additional requested documentation

Failure to provide sufficient documentation may result in claim denial.

We reserve the right to:

  • Require additional evidence
  • Verify damage claims
  • Deny unverifiable claims
  • Require supplier review
  • Require carrier review
  • Offer replacement instead of refund
  • Offer store credit instead of refund
  • Partially refund claims where appropriate

Minor cosmetic defects, packaging wear, small print variances, alignment differences, thread variations, color shifts, or manufacturer inconsistencies may not qualify as defects.

6. Delivered Packages

Once tracking information shows a package as delivered by the carrier, responsibility generally transfers to the customer.

We are not responsible for:

  • Stolen packages
  • Porch theft
  • Mailroom theft
  • Shared-address delivery issues
  • Apartment locker issues
  • Incorrect delivery by carriers
  • Packages retrieved by third parties
  • Lost packages after delivery confirmation

Customers should contact the shipping carrier directly for delivery disputes or theft claims.

We may assist at our discretion but are not obligated to issue replacements or refunds for delivered packages.

7. Lost, Delayed, or Missing Packages

Shipping timelines are estimates only and are not guaranteed unless explicitly stated.

We are not liable for delays caused by:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Customs processing
  • Weather
  • Natural disasters
  • Labor shortages
  • Strikes
  • Supplier delays
  • Marketplace outages
  • High-volume periods
  • International shipping disruptions
  • Address errors
  • Carrier operational issues

Claims for missing shipments may require:

  • Carrier investigation
  • Waiting periods
  • Address verification
  • Insurance review
  • Supplier review

We reserve the right to determine resolution eligibility after reviewing carrier records and fulfillment data.

8. Return Authorization Requirements

If a return is approved, customers must:

  • Obtain written authorization first
  • Follow all return instructions provided
  • Use approved return addresses
  • Ship within the specified timeframe
  • Provide tracking information

Unauthorized returns may be:

  • Rejected
  • Refused
  • Destroyed
  • Returned to sender at customer expense
  • Deemed ineligible for refund

Customers are responsible for return shipping costs unless otherwise required by law.

Original shipping charges are generally non-refundable.

9. Chargebacks & Payment Disputes

Customers agree to contact us before initiating a chargeback or payment dispute.

Fraudulent, abusive, or invalid chargebacks may result in:

  • Permanent account bans
  • Order cancellation
  • Collections activity
  • Evidence submission to payment processors
  • Legal claims where appropriate
  • Fraud reporting

We maintain records including:

  • IP addresses
  • Device information
  • Tracking records
  • Delivery confirmation
  • Customer communications
  • Fraud screening results
  • Marketplace records
  • Fulfillment logs

These records may be used in dispute responses.

10. Marketplace & Auction Purchases

Orders originating from:

  • Auctions
  • Marketplace integrations
  • Live sales
  • Wholesale channels
  • Third-party marketplace systems
  • Social commerce systems
  • External storefronts

may have separate rules, limitations, or restrictions.

Auction purchases are generally final once bidding closes.

Failure to pay may result in:

  • Account restrictions
  • Auction bans
  • Order cancellation
  • Marketplace reporting

11. Digital Products & Courses

Digital products, downloadable content, educational content, memberships, and course access are non-refundable once:

  • Access is granted
  • Download begins
  • Content is viewed
  • Login credentials are issued
  • Digital delivery occurs

This includes products delivered through:

  • BIG Digital Download
  • Courses Plus
  • Additional digital fulfillment systems

12. Loyalty, Rewards, Referrals & Promotional Credits

Refunds may:

  • Remove earned loyalty points
  • Reverse referral rewards
  • Void promotional credits
  • Cancel affiliate commissions
  • Adjust discount eligibility

Abuse of promotional systems may result in:

  • Account termination
  • Reward forfeiture
  • Cancellation of pending benefits

13. Limitation of Liability

To the fullest extent permitted by law, Coingratulations LLC shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Incidental damages
  • Emotional distress
  • Lost profits
  • Lost business opportunities
  • Shipping delays
  • Marketplace outages
  • Third-party platform failures
  • Supplier errors
  • Inventory sync issues
  • Print variances
  • Carrier mistakes
  • Data loss
  • Service interruptions
  • Fraudulent third-party activity
  • AI or automation inaccuracies
  • Product misuse

Our maximum liability for any claim shall not exceed the amount actually paid for the specific product giving rise to the claim.

14. Fraud Prevention

We reserve the right to:

  • Refuse service
  • Cancel suspicious orders
  • Hold high-risk transactions
  • Request identity verification
  • Limit order quantities
  • Restrict accounts
  • Block addresses or payment methods

Orders flagged by fraud prevention systems may be delayed, canceled, or denied.

15. Policy Changes

We reserve the right to modify this policy at any time without prior notice.

Changes become effective immediately upon posting to the website.

Continued use of the website after changes constitutes acceptance of the revised policy.

16. Contact Information

Coingratulations LLC
Website: Coingratulations.com
Email: hi@coingratulations.com

Please include:

  • Order number
  • Full name
  • Photos/documentation (if applicable)
  • Description of issue