Shipping policy

Shipping Policy

Effective Date: May 28, 2026
Last Revised: May 28, 2026

Website: Coingratulations.com
Business: Coingratulations LLC
Contact Email: hi@coingratulations.com

This Shipping Policy explains how orders placed through Coingratulations.com are processed, fulfilled, shipped, delivered, delayed, tracked, and handled.

By placing an order through our website or associated sales channels, you agree to this Shipping Policy.

1. Order Processing

Orders are typically processed within 1–7 business days, though processing times may vary depending on:

  • Product type

  • Inventory availability

  • Supplier processing time

  • Marketplace synchronization

  • Print-on-demand production

  • Fraud prevention review

  • Order volume

  • Holidays

  • Warehouse operations

  • Third-party fulfillment systems

Business days do not include weekends or major holidays.

Some orders may require additional verification before processing.

Processing time is separate from shipping/transit time.

2. Fulfillment Providers

Products sold through our website may be fulfilled, manufactured, warehoused, packed, or shipped through third-party providers, including but not limited to:

  • Printify

  • Zendrop

  • Spocket

  • Trendsi

  • Amazon including Amazon MCF and Buy with Prime

  • Marketplace suppliers

  • Wholesale vendors

  • External warehouse providers

  • Additional third-party fulfillment partners

Because products may originate from multiple suppliers or warehouses:

  • Orders may arrive in separate packages

  • Products may ship at different times

  • Packaging may vary

  • Tracking numbers may differ per item

  • Carrier selection may vary

We reserve the right to choose fulfillment methods, shipping carriers, packaging, and warehouse routing at our discretion.

3. Shipping Estimates

Shipping estimates displayed on the website are estimates only and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary due to:

  • Carrier delays

  • Weather

  • Supplier processing

  • Marketplace outages

  • Customs processing

  • High-volume periods

  • International shipping delays

  • Inventory shortages

  • Labor shortages

  • Technical failures

  • Incorrect address information

  • Events outside our reasonable control

We do not guarantee delivery dates.

4. Shipping Carriers

Orders may be shipped using:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Amazon Logistics

  • Regional carriers

  • International carriers

  • Freight providers

  • Additional shipping services

Carrier selection may vary depending on:

  • Destination

  • Package size

  • Product category

  • Warehouse location

  • Supplier preference

  • Shipping speed

  • Operational efficiency

We are not responsible for carrier operational issues after packages are transferred to the carrier.

5. Tracking Information

Tracking information may be provided when available.

Tracking updates may take:

  • 24–72 hours to activate

  • Longer during holidays or carrier delays

Some shipments may:

  • Ship without tracking

  • Use marketplace-managed tracking

  • Experience delayed scans

  • Show temporary inactivity

Tracking availability depends on:

  • Carrier support

  • Shipping method

  • Supplier capabilities

  • International restrictions

Customers are responsible for monitoring tracking updates after shipment confirmation.

6. Split Shipments

Orders containing multiple items may ship separately from:

  • Different warehouses

  • Different suppliers

  • Different countries

  • Different fulfillment providers

Customers may receive:

  • Multiple tracking numbers

  • Separate delivery dates

  • Separate packaging styles

Split shipments do not qualify for refunds, credits, or cancellations.

7. International Shipping

International shipping availability may vary by product and destination.

International customers are solely responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Government fees

  • Local delivery fees

  • Compliance with local import laws

We are not responsible for:

  • Customs delays

  • Seized shipments

  • Import restrictions

  • Additional customs charges

  • Delivery refusal by customs agencies

  • International carrier issues

International delivery estimates are not guaranteed.

8. Incorrect Addresses

Customers are fully responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect addresses

  • Incomplete addresses

  • Old addresses

  • Undeliverable addresses

  • Typographical errors entered by customers

If a package is returned due to address issues:

  • Reshipping fees may apply

  • Additional carrier fees may apply

  • Replacement may not be possible

  • Refunds may be denied

Orders already processed or shipped may not be editable.

9. Delivered Packages

Once a carrier marks a package as delivered, responsibility generally transfers to the customer.

We are not responsible for:

  • Porch theft

  • Stolen packages

  • Lost packages after delivery

  • Apartment/mailroom theft

  • Shared address issues

  • Delivery to parcel lockers

  • Delivery to incorrect units by carriers

  • Third-party retrieval after delivery

Customers should:

  • Check surrounding delivery areas

  • Contact the carrier

  • Contact neighbors or building management

  • File carrier claims where applicable

Replacement or refund for delivered packages is not guaranteed.

10. Lost, Missing, or Delayed Packages

Packages may occasionally become delayed, lost, or temporarily stalled during transit.

We may require:

  • Carrier investigation

  • Waiting periods

  • Address verification

  • Fraud review

  • Supplier verification

We reserve the right to determine resolution eligibility after reviewing:

  • Carrier tracking

  • Delivery scans

  • Fulfillment records

  • Fraud prevention data

  • Order history

Carrier delays do not automatically qualify for refunds.

11. Damaged Shipments

Customers must report shipping damage within 48 hours of delivery.

Damage claims must include:

  • Order number

  • Photos of product

  • Photos of packaging

  • Photos of shipping label

  • Description of damage

We reserve the right to:

  • Deny unverifiable claims

  • Require additional documentation

  • Require carrier review

  • Require supplier review

  • Offer replacement instead of refund

  • Offer store credit instead of refund

Minor packaging wear may occur during shipping and may not qualify as damage.

12. Refused or Unclaimed Packages

If a package is:

  • Refused

  • Abandoned

  • Unclaimed

  • Returned to sender

the customer may be responsible for:

  • Return shipping fees

  • Reshipping fees

  • Restocking fees

  • Supplier fees

  • Original shipping charges

Refunds for refused or unclaimed packages are not guaranteed.

13. Preorders & Backorders

Certain products may be sold as:

  • Preorders

  • Backorders

  • Limited releases

  • Supplier restocks

Estimated release dates and shipping timelines are subject to change without notice.

Delays involving:

  • Manufacturers

  • Suppliers

  • Ports

  • Customs

  • Fulfillment systems

  • Marketplace platforms

may impact preorder or backorder timelines.

Customers agree that preorder dates are estimates only.

14. Marketplace & Third-Party Shipping

Some orders may be fulfilled through:

  • Marketplace integrations

  • Social commerce systems

  • Buy with Prime

  • Amazon MCF

  • Third-party supplier networks

  • Wholesale fulfillment systems

Shipping policies, tracking methods, packaging, and timelines may vary depending on the fulfillment source.

We are not responsible for operational policies or delays caused by third-party systems.

15. Force Majeure

We are not liable for shipping delays, failures, or disruptions caused by:

  • Natural disasters

  • Severe weather

  • Carrier outages

  • Cyberattacks

  • Labor shortages

  • Supplier failures

  • Customs delays

  • Government actions

  • Pandemics

  • Civil unrest

  • Power outages

  • Marketplace outages

  • Internet failures

  • Transportation disruptions

  • Events outside our reasonable control

16. Limitation of Liability

To the fullest extent permitted by law, Coingratulations LLC shall not be liable for:

  • Shipping delays

  • Lost profits

  • Indirect damages

  • Consequential damages

  • Carrier errors

  • Customs issues

  • Delivery failures outside our control

  • Third-party fulfillment failures

  • Marketplace outages

  • Tracking inaccuracies

  • Delivery estimate inaccuracies

  • Supplier delays

Our maximum liability shall not exceed the amount paid for the specific order involved.

17. Policy Changes

We reserve the right to modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to the website.

Continued use of the website constitutes acceptance of revised terms.

18. Contact Information

Coingratulations LLC
Website: Coingratulations.com
Email: hi@coingratulations.com

Please include your:

  • Order number

  • Full name

  • Tracking number (if available)

  • Description of issue